What did others have to say?
a month ago
I am sharing an objective review of one particular house we stayed in August 2020; The Headlands House I’ll start with the positives: The bedrooms and beds were clean and lovely to sleep in. The main positive is that the staff were very friendly and accomodating when we spoke to them before our stay, always willing to answer a question. The view from the balcony is absolutely beautiful. It’s very relaxing when you’re sitting out there. The bar table setup is also great and the sunlight through the house is lovely. In fact the location is that great that it distracts the occupants from the terrible and very low quality state of the house... And this leads me to the negatives. Do not book in the Headlands House until these things are guaranteed and checked: We were so disappointed by the lack of basic things in the house- the reply from staff was that it’s corona time which if you see what was provided in the house, they might as well have said “empty bathroom and kitchen”. We paid $600 a night to not have enough toilet paper, no salt or pepper, no tea, no tea towels and paper towels in the kitchen. The appliances in the kitchen are so old and unclean- it’s an embarrassment to the house. The state of the water pipes in the kitchen also need to be checked- the tap water is near undrinkable. We are not precious people but the taste was terrible. We had to boil all our water before drinking it or buy bottled water. The staff reply to this was that unfortunately its how the towns water is and to bring bottled water. I had to take photos of things that were falling apart in case any issues arose after. The balcony wood has severe water damage that we hoped it had been checked. Another big negative is that there is no lock on the main bathroom door, I don’t need to explain how bad that is. Thank goodness there was one on the shower room door. There were a number of things that the owner clearly hadn’t thought through or the staff hadn’t checked. Pacific Palms have responded however we are not satisfied with their rectification of the experience. They said we should have contacted them during the stay but that’s a poor excuse and a way to push the onus on us. We made the most of the stay and dealt with it after.